Cancellation Policy

Booking Appointments

If you make a booking with My Skin Boutique, you are subject to our 48 hour Cancellation Policy. Please be courteous when making a booking online or in-clinic as no-shows and late cancellation heavily affect our small home clinic. 

In order to secure an appointment online or over the phone we required to take a 25% deposit to confirm the appointment or $50 deposit for consultations. This deposit will either be deducted from the total service amount after the commencement of your treatment or held as a deposit for your next appointment should you wish to reschedule within the 48 hour cancellation policy. 

Rescheduling or Cancelling Your Appointment

A minimum of 48 hours notice must be given in order to reschedule or cancel an appointment. Failure to do so will result in your deposit being kept to cover the cancellation fee. 

If you wish to cancel your appointment more than 48 hours before your appointment you may receive a full refund of your deposit if you do not wish to reschedule.  

On the day cancellations will incur a charge of the full service fee. 

Covid Cancellation Policy

If you are sick and need to isolate please notify the clinic as soon as possible so we can try and fill the appointment time. If you can provide the details of a positive PCR test or RAT test then you may be able to reschedule your appointment and we will credit your deposit towards your next appointment. 

Please notify the clinic as soon as you can as no shows and cancellations are detrimental to our small business during these times.